Effective Date: 30/07/2024
Welcome to Resource Enviro’s website, accessible from https://resource-enviro.com.au/. This Privacy Policy outlines our practices regarding the collection, use, and sharing of information that we gather through our website and third-party platforms. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information from you in several ways:
a. Direct Collection:
- Forms: When you fill out forms on our website, we collect information such as your name, email address, phone number, company name, and any other information you choose to provide.
- Phone Calls: Information provided during phone calls with our representatives may be collected and stored for record-keeping and service improvement.
b. Indirect Collection through Third-Party Platforms:
- Google Ads and Analytics: We use Google Ads and Google Analytics to track user interactions on our website. This data helps us understand website traffic and visitor behaviour to optimise our online marketing efforts.
- Facebook Ads and Pixels: We use Facebook Ads and the Facebook Pixel to monitor and analyse the effectiveness of our Facebook advertising campaigns. This information allows us to deliver more targeted and relevant ads to our users.
- Microsoft Clarity: Microsoft Clarity is used to capture user interactions on our website, such as clicks, scrolls, and page views, to improve the user experience and website performance.
2. How We Use Your Information
The information collected may be used for the following purposes:
- Contact Purposes: To respond to inquiries, provide customer support, and share relevant information related to our services.
- Marketing Purposes: To send promotional materials, offers, and updates about our services across the Wanless Group of websites. We may use your information to customise and personalise the marketing messages you receive.
- Improvement of Services: To analyse website usage and improve the quality and functionality of our website, products, and services.
- Legal Compliance: To comply with applicable laws, regulations, or legal requests and to protect our rights and property.
3. Sharing of Information
We may share your information with:
- Wanless Group of Companies: Your information may be shared within the Wanless Group for contact and marketing purposes.
- Third-Party Service Providers: We may engage third-party service providers to assist with data analysis, marketing, and website optimisation. These providers are obligated to keep your information confidential and use it only for the purposes for which we engage them.
- Legal Authorities: If required by law or in response to valid requests by public authorities (e.g., a court or government agency), we may disclose your personal information.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, track user activity, and collect usage data. You can manage your cookie preferences through your browser settings.
5. Data Security
We take the security of your personal information seriously and use appropriate measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of internet transmission or electronic storage is completely secure.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal requirements.
- Opt-out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Resource Enviro
Email: [email protected]
Phone: 1300 101 552
Address: 16-23 Clifton Avenue, Kemps Creek
By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Resource Enviro with your personal information.